XLR8

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XLR8 SUPPORT

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XLR8 CUSTOMER ACCESS

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FAQ

Join discord.gg/922YVXr5JH and open a ticket in #support. Same team, same queue as here.

Plans and pricing

Check the email used for your purchase - your license key is included with your order. Still can't find it? Open a ticket.

Completely close XLR8.
Confirm %LOCALAPPDATA%\XLR8\Updates is excluded in your antivirus.
Reopen XLR8 and let it try again.
Still failing? Download the newest version from #download.

Check the email used for your purchase - your license key is included with your order. Still can't find it? Open a ticket.

Open Windows Security > Virus & threat protection > Manage settings > Add or remove exclusions.
Select Add an exclusion > File, then choose your saved XLR8.
Open XLR8 once, then close it.
Return to exclusions and select Add an exclusion > Folder.
Paste %LOCALAPPDATA%\XLR8\Updates into the folder window and select it.
Open XLR8 again.

Open Windows Security > Virus & threat protection > Protection history.
Find and review the warning for XLR8.
Only continue if you downloaded XLR8 directly from us.
Download XLR8 again from #download.
Add it as an exclusion the same way as above.

Completely close XLR8.
Confirm %LOCALAPPDATA%\XLR8\Updates is excluded in your antivirus.
Reopen XLR8 and let it try again.
Still failing? Download the newest version from #download.

Only continue if you downloaded XLR8 directly from us. Windows doesn't offer a single-app exclusion for this yet.

Open Windows Security > App & browser control > Smart App Control settings.
If you choose to continue, set Smart App Control to Off.
Reopen XLR8.

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